What to Do When a Receiver Rejects a Cargo Load

Oftentimes, when a receiver rejects a cargo load, it costs a significant amount of time, fuel, and transport products. From the viewpoint of sustainability, it may negate some prior fuel efficiency and cost savings.

It doesn’t end here, some carriers may end up canceling their next shipment. As a result, they’ll need to spend a lot of time and effort in rerouting. It can very well hold up the entire disposition process of the trucks for months in many cases.

Moreover, if you look at the problem from the perspective of shippers, even a single product rejection incurs additional shipping costs and may cause the entire truckload to go to waste. To make the matter worse, this may strain the relationship with the carriers and receivers.

Getting your cargo load rejected by the receiver can be a headache if you don’t know how to deal with it. Here is what you need to know.

What to Do When a Receiver Rejects a Cargo Load

In case a receiver rejects a cargo load, you need to document each step to keep a record. Begin documenting the staff that loaded the cargo on the trailer. You need to clarify if the person was a shipper, trucker, etc.

Note whether the cargo was sealed or not and what were the shipping instructions. Besides this, you need to record the expiration dates and proper temperature for the products, especially if cargo consists of perishables.

In short, you need to document the incident throughout the transporting process, including all the details like who received and opened the trailer and unloaded the cargo on arrival. Make sure you assess the entire load to figure out why the receiver has rejected it. Evaluating the entire load for damage is a crucial step. If there’s a problem with the goods, communicate with all parties to determine course of action on salvage.

What to Do if You Take Responsibility Over Cargo

If you don’t have a safe place to store the cargo, look for a safe warehouse to offload and store the products. It makes it easier for claim adjusters to get salvage bids from local and national buyers. They reach out to the maximum bids, which are typically not more than three. The process is completed in four days on the most non-time-sensitive loads.

You may also take ownership of the issue and control of the products to manage the amount from the salvage. We recommend you get your insurer involved as soon as possible to increase the returns and reduce the claimed damages.

Summing Up

In a nutshell, you must keep in mind that winning cargo claims is nearly impossible until you show the total amount of loss. You need to be cautious if you plan to load and deliver the cargo as it becomes your responsibility.