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What should I do if I can’t sign in to the Safety Measurement System?

The Federal Motor Carrier Safety Administration (FMCSA) operates a program known as Safety Measurement System (SMS) for three primary purposes. The first is to identify motor carriers that fail to meet the agency’s safety standards and begin intervention efforts with them. SMS also helps the FMCSA determine and track specific safety issues prior to the intervention. Lastly, the system aids in monitoring motor carriers that don’t comply with specific orders to improve performance.

The FMCSA provides an online portal for motor carriers and drivers to see their own records. It can also make the data available to other parties with the proper credentials. You can navigate to Safety Measurement System via this link. Below is some useful information if you ever have difficulty getting into the site.

Troubleshooting tips when you can’t access SMS.

Keep in mind that all motor carriers accessing the system must have an identification number issued by the United States Department of Transportation (USDOT). You also need a personal identification number (PIN), not a docket PIN. If you can’t access the system, the first thing to figure out is whether you have applied for and received a proper PIN.

Drivers cannot see their own data through Compliance, Safety, Accountability (CSA), an offshoot of SMS. When you need to see your own inspection reports or crash history, you will need to navigate to the pre-employment screening program website instead. You can find that website here.

What to do when you don’t have a PIN or your PIN doesn’t work.

All requests for PINs go through the FMCSA SAFER program website, which stands for Safety and Fitness Electronic Records System. You can reach the website here and then follow the on-screen instructions to apply for a PIN. If you prefer not to complete an online application, you can request a PIN by calling 800-832-5660. Here are some troubleshooting tips if you have a PIN but can’t get it to work:

  • Ensure that you’re attempting to enter your PIN from the USDOT and not your docket PIN.
  • Make sure you’re typing each number of the PIN correctly. If you’re sure that you’re not making a typo, double-check similar characters such as the number zero and letter O.
  • Check with other people in the company to see if anyone requested a new PIN, which might change the one you already have.
  • Request a new PIN through the SAFER website above if these steps fail to resolve the issue.

For technical problems or other questions about your PIN, you can call 800-832-5660 to speak to a live operator.

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